Extremely racist establishment. Me and my husband ...

Extremely racist establishment. Me and my husband are in line to check in when a staff member asked him to come to priority not realizing we were in fact a couple. Once I joined him the employee looked bewildered as to why I was following him to the desk. When I handed him my passport he didn't even open it and handed it back to me before telling my husband who called the night before to confirm our suite on a high floor that the hotel was all of a sudden sold out and that our only option was a second floor room next to an elevator. After a long debate where we asked to speak to the manager this employee miraculously found a SUITE ON A HIGH FLOOR aka the one we booked and confirmed. Will never stay here again and advise all people of color to spend your money where you will be treated as human beings not trash. Reported to Expedia and they also are looking into the unfair treatment others have reported here as well. This is an airport hotel- not the ritz carlotn. All guest checking in were Indian and the employee was as well- he chose to act with hate and discriminate against me due to my skin color and overlooked the fact I stay with this chain all over the world 6 months out the year for business. Lost a customer and gained 2 million people who will read my travel blog on this place and steer clear.

0/5