Had them install my ac/heater to which I joined th...

Had them install my ac/heater to which I joined their service plan where they come out before summer and winter to inspect my unit. After a few years of that a tech found an issue with my unit which needed replacement part about 80 bucks, raised a eyebrow but whatever. Sold the house and bought a new one I asked was it transferable I was told it was. Normally they call you to setup an appointment before the season hits before they become too busy. I had to remind them of my yearly service plan, and that they needed to come out. They never called or came out for the winter one. That left a bad taste in my mouth, no issue making appointments and signing me up for service plans on a new unit , but not so much on one you didn't install. Their techs are very professional and I didn't once feel they were trying to get over on me. Execpt the one I raised an eyebrow on, who had broke my attic stair case which he had to repair, Karma I guess. Would I use them again, probably not too much competition. When this unit goes up which it will I need to know your word and your contract is 100% . The front of the house just didn't provide that, so why would I give my hard earned money to you.