Maggie M

Review of Efinancial

Bad BAD bad experience overall.

Bad BAD bad experience overall.

My agent seemed interested and friendly toward me so long as I was buying; I filled everything out and purchased a life insurance. Policy through Fidelity Life That he recommended... well this is a life insurance company that I later looked up and saw had truly awful reviews online! People calling it a scam and worse. No mainstream articles recommend this company for life insurance.

I called my agent right back and asked to cancel and switch to a different life insurance provider, and he said he will be on it But that he had to do it the next day, and He said he will call first thing tomorrow to do it and that he d then call me To let me know that it was cancelled.

Well the next day came but he never called again, I left him two voice mails that he never returned.

I then took the liberty to call the life insurance company directly who said nobody from eFinancial had contacted them, but they did cancel the policy thankfully with my request. Again, I had to do it myself. I suspect my agent wouldn t have ever cancelled it since I bet he just wanted a sales commission.

I then called eFinancial just to ask that they purge my file and don t hold onto all the personal information I gave them because this experience has left me distrusting them. I don t want them to possess my social or debit card info that I provided when obtaining life insurance. I don t want to use them anymore as the middle man , I should have gone directly with googling and finding a life insurance provider that is reputable and well respected... not one with so many negative reviews like eFinancial sold me.

I was told a manager will call me back to resolve it shortly. I ve been waiting 18 hours now and no manager has called yet. I don t know if they ll be able to purge my account/file with them and it makes me deeply uncomfortable that eFinancial now likely has all my personal information. Given their dishonesty I m even afraid they d try to purchase further things or use my identity for sales commissions.