First let me say that I have never written a revie...

First let me say that I have never written a review of a company in my life; in fact this is the first one, but I am compelled to do so after seeing a comment about Harley Davidson of Charlotte that does not represent the experience I ve had with them. I am a long time customer of this dealership, in large part due to the extraordinary service I ve received from their Service Department. On one occasion, in particular, my wife and I were on our way to a movie on my Road King one evening after 6:00pm when my bike just stopped on me. I was able to safely get to a parking lot but after several attempts I couldn t get the bike to start. I knew that the Service Department at Harley Davidson of Charlotte was closed, but I took a chance and called in hopes of getting someone anyway. Luckily one of the service personnel was still there and answered the phone. I explained to him my situation, and he told me that he would grab one of the service trucks and come to my location and pick up my bike. Now keep in mind that this was after hours, and they were closed. He could have very easily told me that, and I would have been stuck with calling my AAA and having the bike towed. Instead, he took it upon himself to come to my recue on his on time and in addition, not charge me for the tow. The next day when I went to the dealership to check on my bike, they already had it on the rack and had identified the problem. I was so impressed with this service, I decided I would not let them fix my bike, instead I would trade it in on a new one; and so I did. This Service Department was instrumental in generating a new bike sale through their outstanding customer service and personal relationship efforts. I can tell you that my story is not a unique one for this Service Department. In talking with other customers, they have expressed the same sentiments as mind. Harley Davidson of Charlotte Service Department is the only place that I will ever get my bike serviced.
Chester Lewis