Danielle Cacia

Review of Woodcliff Hotel and Spa

My girlfriends and I bought a package for the spa ...

My girlfriends and I bought a package for the spa in the woodcliff hotel for our friends 30th birthday. The package was for a 50 minute massage and a pedi or mani, we ended up with only a 25 mins massage so needless to say we were very disappointed. Obviously we didn't say anything then because we didn't want to ruin the birthday weekend. The spa receptionist Devion was so rude to us I was absolutely mortified! When you arrive you check in and they are supposed to give you a robe with slippers/flip flops and they said they didn't have any slippers but the two guests who were behind us received them. We mentioned the issue during our pedicure when the birthday girl wasn't around and the manager gave us a breakfast comp. And only charged us for the 25 mins massage not 50 mins. We went to the breakfast the following morning and they didn't have any food at the buffet. Unfortunately the spa was awful but the hotel was very nice as well as the staff. This is just not what we expected from the woodcliff, I would never go back!