We were very poorly received by the receptionist. ...

We were very poorly received by the receptionist. Yes, it was late / early. Yes, there was a problem with our booking. Site bug? Reservation for the night before. No call from the hotel to know if it was in orhed, if we had 1 problem. But despite that we paid the package 1 night plus parking. No 1 solution proposal. Not a commercial gesture. Not even a little empathy. You are at 1 Sheraton please, not a cheap hotel like Formula 1. Your stars are not deserved. Take example of the chains accor sofitel. A tariff equal to see lower.