Worst choice for travel in Europe!! Avoid at all c...

Worst choice for travel in Europe!! Avoid at all cost.
Would give less than 1 star if I could.
What a scam! Our son recently tried to travel with a Eurail pass in Europe only to find out that the bad reviews were the only correct ones. The pass was useless. The trips he tried to take were not possible to schedule, and the few options that were available had all additional costs involved. In order to make his other connections he ended up having to fly with a budget airline since Eurail slowed him down to the point of no return. Flying was cheaper!!
We tried to get a response from Eurail but they are now simply ignoring our requests for a refund or at least a sensible response. If anyone has a working contact number for them, let me know. This outfit should be shut down!