Review of Melia Grand Hermitage

4 years ago

Disappointed!

Disappointed!
At the front desk I asked for a specific room but they charge me extra for superior one. I think they need to sell more postCOVID or they prefer not to listen.
I tried very hard to shut down room-parties in two different days but the reception are not interested to help (I understand to party to 1 a.m but not to 6 o clock in the morning) - money talk at this hotel.
With a kid asleep at 4 a.m I don t have to listen drunken people shouting or listen loud music until morning.
Food is good, diverse.
Personal beach is a plus.
Cleaning personel and kitchen personel also a plus.
We wll not come back at this hotel.

N.B.
Again you don't understand. I didn't made the reservation. I asked for the room at the arrival.
I didn't ask for that extra room. That room was given to me after I asked for different room because that was the policy as I was told. Also I didn't ask for extra bed. In the same room configuration stayed 4 people at the different hotel level. Last but not least, my travel agency confirm my suspicions when I asked about that problem.
Party goers continue to rise until they check-out. After the staff visit they continue to party. Also with support from the next wing balcony colleagues.