Phil Morice Brubaker

Review of Jim Norton Toyota

We bought our 2nd used vehicle from JN. The car sa...

We bought our 2nd used vehicle from JN. The car salesman (Robert W.) was great. The experience in the business office, however, was totally different. Before you purchase, make sure you have not only researched the vehicle you are buying, but what your financing and service contract/extended warranty options are. Our sales guy was trying to sell us a 4-year complete service "warranty" on our used car for about $3500. I wasn't willing to make that decision on the spur of the moment, but there were several reasons why I have to make the decision RIGHT THERE before I drove the car off the lot. After a while, our guy offered us a "coupon" for $800 off. I still wasn't buying, so he brought in his manager, who ended up offering an additional $500 off. I bought a few months, but not 4 years. At home, with some research and a phone call, I learned that I could buy essentially the same service "warranty" for 5 years (a year longer than JN offered), for just over $1800. My advice, take your car home without extras (or come with another, third party quote) and if you want to extend your warranty, do it directly.