Caroline Betsill

Review of Hyatt Escala Lodge

This is a 4 star hotel with 2 star service. Some o...

This is a 4 star hotel with 2 star service. Some of the staff were lovely and friendly but the overall experience was below par. Food was just ok. The front desk couldn't organise travel into the town of Park City for a restaurant booking, despite me giving them 8 hours notice of the booking. Told me in a very dismissive way to use Uber or Lyft. I could find neither service that evening and was 20 mins late for my restaurant booking (thanks RIver Horse for accommodating us you were amazing on a busy night)! When i complained to the front desk about this i overheard one of the ladies say "why is this our fault". It may surprise some of the staff to learn that hotels normally organise things such as transport for their guests. The next morning we were due to leave after midday and I asked for a 30 min extension on the room booking and was told absolutely now way. Again this is a fairly standard request. To top off the whole experience i sent my sons skies out to be waxed and when i went to the ski valet on our last day they had no idea where they were. Fast forward 45 mins and still no skies when we only had 3.5 hours to ski. The Skies were eventually found but there was no immediate offer of rentals to allow us to get on the slopes. No apology given. The young men in the ski valet acted as if it was a complete inconvenience to be asked to do anything. I will NEVER go back to this place. They think they can charge thousands of dollars for a weekend stay and just provide a bed. Also the ski in ski out is a little misleading. The private ski lift at the back of the hotel takes you up a blue run where only way up the mountain is to ski back to the base and get in all the crowds. Save yourself the money and walk to the base or stay in a true ski in ski out establishment.