Very bad service especially in pediatrics, secreta...

Very bad service especially in pediatrics, secretary who is not at all sociable and can not speak to customers, we have been calling for more than two months to have an appointment for our son but without result, I do not see the useful to have a pediatrician. My son is eighteen months old and has only seen him three times.
The last time the secretary tells us that it is not her problem it is up to us to find solutions to our children, we had the impression to ask for charity.
It's disappointing such behavior!