Harrison Montague

Review of Roseville Toyota

Service agent was nice enough but that couldn't ov...

Service agent was nice enough but that couldn't overcome the amount of time wasted thus far. Still no resolution.

Scheduled an appointment for Friday at 2 PM. Took time off from work, arrived as scheduled. The part was not in stock, but no one called ahead of time to tell me.

I was told it was possible that the part would be there the next day so I left the car and was offered an Uber home. I then found out that the part would not be available until Wednesday.

I jumped on chat online and they told me someone would contact me shortly. This was at about 10 AM today. Fast forward 3 1/2 hours, no one contacted me. I jumped on chat again and got the same stock answer and then the chat disconnected.

So far, several hours spent and a total of zero repaired cars.