Very disappointed and insulted yesterday on how my...

Very disappointed and insulted yesterday on how my retired parents were quoted 1399.00$ for a new condenser fan motor and capacitor for their outside unit when their warranty was still good until november but was told by the tech that there was no record of their warranty omg are you people really serious right now? Im not even an a/c tech but i know enough to tell you that a new motor and capacitor shouldnt cost 1400$ so i removed them in a matter of 10 minutes if that and went to grainger this morning and replaced them with brandnew components for 92.00$ and now their house is ice cold again. It really is a shame that john moore left my parents sweating with a quote that would of left my retired parents who live on a fixed income devastated for months. I really think you could of done better by your customers by being a little more honest and honoring your warrnty or at the very least fixing a 100$ problem with a 10% charge on parts and a reasonable service call fee. I personally believe that this is 100% the worst rip off ive ever incountered in my 41 years on this planet and pray that somebody comes along to put you guys out of business for good !!!!! You guys are terrible and hope you choke on the rip off money that is taken advantage of people who dont know any better.