Hospitality Ha! The service at this hotel as been ...

Hospitality Ha! The service at this hotel as been the worst I have ever experienced! No TV, No towels, No smiles. The hotel employees including the front desk manager are the rudest people. Waited 2 hours to get my room keys- was told because Marriot member had late check out I would have to wait although i reserved my room 3 months ago. Went to order my elderly grandmother food from downstairs and couldn t get service another guest told me I should go to the front desk because she did. When I did the rude lady Ebony said I needed to go back up to my room. When I asked why because she had just helped someone else she walked off and said she wasn t helping me. Another lady was helpful and was the first smile I have seen here in 2 days. The hotel is serving a convention and obviously was not prepared for the volume of business they would doing. I stay in hotels every week and normally at the Hilton. I tried to get a room at the Hilton but they were sold out sadly. I would have gladly lost a night of stay here to get better service. This hotel has made a suppose to be memorable trip with my mother, daughter and grandmother a very very unpleasant one. The location is the only thing this hotel has going for it. If you like to have tv to watch after a day of sight seeing or a towel to use to bath or a friendly face to greet you this is NOT the place. The front staff needs new hospitality training it s 2019 and people aren t going to deal with this kind of treatment. Please take your business to an establishment that will treat you like they appreciate your business.