Jim Eagen

Review of Courtyard by Marriott Philadel...

This Courtyard should not be included as a Marriot...

This Courtyard should not be included as a Marriott branded hotel, the property failed on many fronts:

Check-in: Front desk staff was not friendly and appeared to be inconvenienced to complete my check-in

Room: Beyond tired, the room should have been removed from service. Closet doors were missing, furniture was tattered, bathroom while clean was ancient and the tub didn t drain, beds were worn and tired.

Housekeeping: on two of the four day of our stay the room was not made up, after the first missed day we spoke to the front desk who assured us that the room would be made up, it was not.

Check-Out: staff was pleasant enough, but when I summarized our complaints the staff member was more excited to explain to me that they were beginning a renovation than addressing our concerns.

A soon-to-be scheduled renovation does not absolve a hotel property from providing basic services courteous staff, trained housekeeping staff, proper maintenance and management that perform quality review and training to ensure that basic services are provided.

Extremely disappointed in this property it should be removed from the portfolio.