Arun Tippavajjula

Review of Crowne Plaza Philadelphia West

How long should we stay in a call to talk to an ag...

How long should we stay in a call to talk to an agent???? I booked reservation and stayed in this hotel and while booking i gave my email id. However after 1 week i called this hotel to send my folio. I have to wait in call for more than 15mins. Dont you guys have sense to send folio ???? or dont u guys have no management skills and you make customers wait for more than 15 mins??? After 10 mins one lady attended my call , took all my details and again kept me hold for more than 10 mins. Do you think customers are fools to waste their valuable time with you people. If you dont knw how to treat customers and give their folios in time please go and learn