If you arrive in these days the spa pool is not ac...

If you arrive in these days the spa pool is not accessible !!!!!
Wonderful place, historic residence transformed into a very nice and elegant hotel. 5 star cleanliness. 5-star spa care. Outdoor spaces and 5-star rooms. Unfortunately I had to remove a Star for 2 reasons:
1. Arriving at the spa they showed us the route, when I asked about the heated pool they told me they had a problem and it was unusable. To be forgiven they offered me a face mask. Too bad I had spoken on the phone 48h before my arrival and they hadn't mentioned anything to me. I would have found it more correct to let me know in advance. Not bad, there's a nice outdoor pool.
2. For dinner there is not much nearby, so we asked for info at the reception, unfortunately the clerk at that moment dismissed us with a rude manner, unlike his colleague who had been very kind on our arrival.
We had dinner in the restaurant, we eat well.