Steve M

Review of United Radio Service

Sorry for such a long review but please read the f...

Sorry for such a long review but please read the full review so you do not get scammed like I did......
Terrible company to deal with all around. I sent in a customers pioneer double din navigation in for repair on the CD player only, it wouldn't eject the disc everything else was in perfect working condition. I called to check status and was told I would have it back shortly they were waiting on a part. Two weeks later I get a call saying that I didn't pack the radio good enough in the box and UPS destroyed it. I was told the heat sync was crushed and the LCD screen got broken and the radio was pretty much useless and there was nothing they could do to fix it. I was told that I have to put a claim in with UPS but there dedicated UPS rep said it was my fault for poor packing so I probably would not get reimbursed. I installed a brand new $700 unit in my customers car to keep them happy since it was not there fault that it got damaged in transit. They then told me they can throw it out for me or I can pay to have them ship it back to me. Something didn't feel right so I paid the 17$ or so to get the unit back to use for parts. About 2 weeks later I finally received the unit back ( whole process roughly 2 months at this point ) and there was a tiny metal flange bent on the radio chassis that's all! ,which I pushed down with my finger and everything thing else was exactly the way I sent to them to begin with. Bottom line is the radio was in perfect working condition and I lost $700 plus labor and had a customer with no radio for very long time for no reason. And now have a 4 year old Navi with a broken cd player that I am stuck with. The only thing I can think of is that they must have needed a part from that unit to fix someone elses unit and lied to me to try to get me to tell them to throw it out so they could use it for parts.
Again sorry for the long read , but I really wanted to let people know to be careful before chosing United Radio for anything and only use them if it's the only option you have. I can't prove that they lied because they needed a part off it but it's the only way I could make sense of why they lied and said the unit was destroyed during shipping. I wish there was a way to add a photo to the review so I can show you how minor the shipping damage was. Be careful, and now after reading other customers reviews I'm not at all surprised I had an issue. I wish I read the reviews before I chose them for the repair for my customer