I usually like this place, the service is good and...

I usually like this place, the service is good and the food decent. A little expensive, but when it is just you going with a party of friends, it does not add up that quickly.

Last night was completely different. We decided to give the place a try with our two children. I guess they were very busy because of a concert at the palace, even though the place was not even half full when we were seated. We were warned it would be slow so took it in stride. Drinks and bread were prompt.

When we ordered I emphasized that my daughter and I were dairy free. ( My daughter is 23 months) So we figured out what was safe - bowl of pasta with red sauce and steamed veggies. I ordered basically the same thing but also had side salad. It quickly became evident the waitress did not care about anything being dairy free. The salad showed up with cheese, the veggie was covered in butter and I am sure that pasta had something on it. My daughter was up all night crying.

On top of that my son spilled his pop. It happens. We wiped it up and then waiting until someone was available. We all got new napkins but NO ONE wiped up the ice that was melting in the middle of our table, dripping on our laps and the floor. I know kids are not always easy at restaurants but sometimes we need to go out. Both of them are well behaved and polite and we tip especially well with kids. We even tipped well on our $80 bill last night with poor service.

They have lost me as a customer. It is one thing to ignore an adult's issues with Dairy and another a small child's. I know there is some risk when you go out, but I really thought they would take care of us at the Palazzo. I would not go here if you have any allergy concerns.