I am not normally this hard on a review. I am how...

I am not normally this hard on a review. I am however exstremely dissatisfied with my last 4 experiences with the service department. I do not understand why they sell Isuzu box trucks and are a service center for a product they are not equiped to properly service in a timely manner. I had my 2016 diesel crew cab towed to their Savannah dealership. It took 3-4 weeks to get feedback on weather the repair would be covered under warrantee. It was denied by Isuzu. A truck with 48,000 miles on it. The quote to rebuild the motor was $20,000.00 or abot 1/3 the retail cost of the truck. The frustrating part is I can buy a new block for this truck for about $7,800.00 from other dealerships from around the country. I was told that the new block was $13,000.00 at this location. If other dealerships can sell me a diesel block retail from an Isuzu dealership, why is it $5,000.00 more at this dealership. I also found out they did not have what they needed to lift the crew cab to do more of a diagnosis. I latter found out they did not do anything but pull a computer diagmostic report. I decided to spend $750.00 to have it towed 3 hours away to Macon Ga where they have more than 1 deisel mechanic. My overall experience at this location is that they do not have a high level of customer care in the form of comunication. In addition they are 1 hour away from our location and the service center can not handle performing regular service in a timely manner.