Jennifer Cupp

Review of Sams club Grand Junction Co

Very frustrating experience. I purchased a televis...

Very frustrating experience. I purchased a television on 7/26 and it was part of a 1 day sale on 8/3. It was $140 off. I went to the store to see if I could get a sales adjust or if I needed to, I would return it and repurchase it at the lower price. I had my receipt. I was told by the employee, Grace, that I would need to go to my home, box up my television and return it and repurchase a new one to get the sale price. I asked for a manager. The COS manager came over after around 5 minutes of waiting, a gentleman named Glory, and without speaking to me once, he didn t even look at me as he spoke to Grace to figure out the situation, said that that he didn t have a problem with it, but Troy, the manager, would have to give final authorization. He then walked away with out so much as a have a nice day. Troy, called rather than came over after another 5-ish minutes. Grace gave him the facts and he authorized the return and re-purchase of the tv. I had other shopping to do, but after I saw two managers standing around discussing ceiling fans and some kind of electrical something. I decided to leave. I then see Troy and the two managers from before standing around the tv area shooting the breeze. Glory needs some serious people skill training. How he is a supervisor of any kind is beyond me. And if Troy was too busy to come and help me, he was too busy to stand around gossiping with the other two managers. Grace was exceptional. Kept her cool - even when I became frustrated with the situation. She should get 5 stars. Something that is simple, was entirely too hard and time consuming. Very disappointed overall.