Ketty Salfa

Review of Enterprise Hotel

The hotel is very nice, design and certainly refin...

The hotel is very nice, design and certainly refined.
I had the best breakfast of all the hotels I have visited.
But unfortunately my experience in this hotel was not the best.
I had booked a triple last year after returning from New York. I needed a room for one night.
Upon our arrival, after check in, they accompany us along the beautiful corridors ... well-kept ... to arrive in front of a security door ... we literally went out of the hotel.
In another area where they had mini apartments. (Which had nothing to do with the care of the main facility).
Badly maintained room, full of drafts and renovated without particular care. (Indeed)
Having ordered it many months ago, I didn't remember what it was like but, I was sure it couldn't be what I had chosen.
The next morning I checked and in fact I was assigned another room that was not even listed on the website.
They justified that they wanted to give us a larger room and were sorry they offered us breakfast
A few days later the management sends me an email apologizing for the incident.