I purchased my car from Morris Nissan in 2009. I'v...

I purchased my car from Morris Nissan in 2009. I've remained a customer despite change in ownership until now. During my recent service, I made an appt and still waiting hours to get my car back. I was told I needed a major repair which I repaired at my expense outside of Nissan in 2017. I know because I ordered the parts through Amazon and confirmed this purchase two days ago. Your service department is slow, overpriced, and only interested in how much money you can make off of customers. As I have a 2009, I will no longer bring my car in for service at Hudson Nissan - Charleston Nissan or whatever this business name is. Loyalty means nothing to your company. Your interested in pure profit over reputation. Additionally, I was told my lug nuts were stripped - ( I requested my tires be rotated). It took over an hour to get lug nuts; I had to pay essentially $10 a lug nut which is highway robbery AND I had no options as you had my car up on the rack with the tires off. How was the mechanic able to remove my lug nuts but not put them back on and how do I know the technician wasn't the one who stripped them? Regardless, all of this. I will not be back; I will not recommend your dealership; I will not purchase another Nissan from your company. End of story.