looking at the reviews here, it bothers me that I ...

looking at the reviews here, it bothers me that I am not the only one questioning their billing services. I keep getting random bills, one from over 2 years back, while i have received some in between that are legit. When I question it, I get asked to hold and no one comes back. This happened 3 times now and i just called again (a different bill) and when I questioned that bill from April and May for $179, i now owed over $200. The phone went "click" and now i can not get an answer.