fritz boyle

Review of Beaverton Honda

If I could give 0 I would. I ve been going to thei...

If I could give 0 I would. I ve been going to their service for years against my better judgement, hoping things would change (especially as I have given lots of feedback many times).

The first few times they called the wrong phone number my wife and I explained repeatedly which numbers are for which cars (we have two Honda s) but they just never seem to get it straight. This alone is not a reason to be upset but it is an indication of how they don t really pay attention to details...and details matter.

They didn t follow up so many times and gave really poor service nearly every time we took the cars in.

Some examples:
CRV needed a multi-point inspection, we dropped it off and there happened to be a recall on a system or part we weren t aware of. They didn t do it and we ended up having to bring it back soon after. Very inconvenient

Accord had work done on it and when it was picked up, there was a horrible gas/oil smell in the car. Never clear how it happened; an example of not paying attention by the service agent

CRV was taken in for a regular service. This includes checking and rotating tires. I picked it up and before I even got home, the low tire indicator had come on. I had to return to the dealership where the 'service agent' first said it was because of the "changing air temperature". I explained that that was not really accurate since it was essentially the same temperature as when I had dropped it off. After arguing with me and treating me as if I didn't know what I was talking about, he conceded to take a look at the tire pressure; only to find out I had been right and they were indeed improperly filled. they then had to fill the tires to the right pressure. All this baloney, of course, taking more time out of my day for something so simple that they did wrong (and gave me attitude about it the whole time).

Accord was taken in for lots of work. I repeatedly asked the service agent to ensure the key fob battery was replaced because the alert was on the dash. When I picked it up, I asked again if it had been done. Eric (the service agent I hold largely responsible for my horrible experiences) assured me it was. The alert appeared to be gone when I started up the car but apparently they simply reset it because 3 hours later, the low battery indicator came on again.

I texted and called to let them know it still wasn t done but as of a MONTH later.... all they ever did was call my wife s phone and have her tell them it was the wrong number (again). They never called me, never tried to make it right.

Many of these things alone are not enough to make me have to go to some much further dealership but taken all together indicate that this place is not where I want to ensure the safety of my vehicles I transport my family and friends in and CERTAINLY not the place where we are going to purchase our next two Honda s.