I was told everything was covered after. 30 days t...

I was told everything was covered after. 30 days then u pay 100 deductible and it's all covered with free maintenance brakes oil change and towing and car rentals I got no info sent to me till after 30 days I didn't get any email confirmation I finally got two cards that are useless that just give me two numbers for one is a repair hotline and other a tow hotline and I can't even reach th right now to cancel so how would they tow my car if they have no one available to answer the phone