Marcella Caviola

Review of Corinthia Nevskij Palace Saint...

Very convenient hotel for all activities to do in ...

Very convenient hotel for all activities to do in St. Petersburg. Nice rooms, very good international breakfast.
They don't speak Italian but the people at the reception are very nice and try to help you in case of problems.

I am writing to tell a VERY NEGATIVE experience by booking the taxi directly from the hotel.
We booked the taxi for about 10 km for the (medium-high) price of 25 for 1pm on Sunday.
We were accompanied directly by the receptionist to take the taxi and we entered thinking of leaving.
A person (not from the hotel staff) spoke to the driver in Russian and from there the driver told us that we were not the customers and unkindly invited us to get out of the car (you are not my client, I have another one).
At the reception they told us about a double check but strangely it was we who suffered all the inconvenience and the following delay.

Moral:
Excellent hotel but I highly recommend NOT TO BOOK THE TAXI DIRECTLY AT THE HOTEL (especially if you don't speak Russian) because the drivers are not reliable.

I highly recommend the hotel manager to check the reliability of his taxi drivers given the price of the service which is not cheap.