Sonya M. Edmonds

Review of Landmark Americana

I am extremely disappointed by the service that I ...

I am extremely disappointed by the service that I received here both from the waiter and as a response from the managers.

The server was new, which is understandable, but after multiple reminders and more than an hour, my food order still was not placed despite the promise from the waiter and the manager that the order had been placed.

The waiter often took the wrong food and drinks to the wrong tables. We were only offered plastic forks and knives as if this were McDonald's.

The food was acceptable at best, but it is difficult to judge because of the amount of time it took to get each item.

The manager comped one drink per person after offering a desert that we turned down. The part that was extremely offensive to me was that despite the numerous complaints to the manager and the acknowledgment of extremely poor service, our party of five was charged an automatic gratuity.

I understand that waiters in America are unfortunately not paid minimum wage, but our party should not have been forced to "tip" for inadequate service.

I am very disappointed at what took place here today. Don't let the 3 stars here fool you. This restaurant is unfortunately not worth the one star that I just give it.