Andrea Henry

Review of Mary Greeley Medical Center

As a hospital we've always had great service, but ...

As a hospital we've always had great service, but trying to pay our bill is one of the most frustrating experiences I've ever encountered. My husband went to ER during COVID and they refused to take his copay at time of service due to health reasons. When we received the bill, we tried paying online which requires a guarantor number which conveniently wasn't listed on the bill. Tried to stop twice in person to pay (still during COVID) and they refused to take my payment because "they didn't really have anyone onsite that can take payment." (Direct quote from nice volunteer at front desk). I needed documentation to state what the bill was for (just one simple line stating it was a copay). Called to try to pay over the phone and was told that they could take my payment, but couldn't provide documentation for payment because the services were for my husband and I was the one requesting the documentation and that level of detail was a violation of HIPPA. I explained that I didn't want the documentation sent to me. It would be sent to my husband, to the address they have on file for him, and I would not be the one opening his mail so no privacy would be breached. Perfect example of not being able to see the forest for the trees. For the love of Pete, I'm just trying to do the right thing and pay my family's darn bill. You'd think they'd make it a bit easier to give them money.