Absolutely appalling ,I received a Ferrreo Easter...

Absolutely appalling ,I received a Ferrreo Easter egg this Easter as a gift, when opened was all colour distorted and obviously not fit for human consumption. I contacted the cork office and was referred the UK office which I emailed with photos but to no response ,I then contacted customer service to be told they are not responding to customer queries att the moment so I insisted this this was something I wanted an answer to ASAP. Iv given my number and was told that maybe somebody will call me back.Given the nature of this complaint I find the attitude totally irresponsible. I willnotbe purchasing from this company ever again and I do wish i could display the product here as it is disgusting