Katherine Rubie

Review of East Oakland Community Project

These folks do a GREAT service for veterans who ar...

These folks do a GREAT service for veterans who are homeless or needing other kinds of assistance. My case manager has always been very kind and helpful, and EOCP has really been there for me when I needed help!

My only issues are: The lobby is extremely noisy, lacks enough seating for people waiting to be seen, and always seems to have flies circling the middle of the room. The security gate at the entrance is imposing and unwelcoming. I would love to see a mural out there, or even a friendly sign that makes you feel more welcome.

The lobby does have an awesome mural to look at, and the people behind the desk are usually friendly - very busy, and probably overwhelmed with so many things to do, but I do like them. You just have to be patient in waiting for them to get to you at times. I only say this because I know some people have a hard time with patience, but the staff really are nice people. Just give them a chance.

Every caseworker I've ever spoken to has been very helpful in answering my questions or referring me to someone who can answer my questions. Again, I am sure their caseloads are pretty packed, so sometimes return calls and emails are a little slow, so again, patience is the key.