Ryan Cheuvront

Review of PUBLIC CHICAGO | AN IAN SCHRAG...

I stayed there in November for a sales meeting and...

I stayed there in November for a sales meeting and they charged me for a room I didn't stay in. I checked into the room and realized I was supposed to room with a co-worker. I was in the room for 5 minutes and went back down to the front desk. I explained the situation and they said if I brought my bags to the front desk and the key they would not charge me for the night as I moved into the other room. I said thank you and did just that.

When I checked my credit card statement the following month there was a charge for the room of $263. I called the hotel and they said sorry, our records show you were in the room. I left multiple voice mails for managers and nobody would call me back. I was routed at one point to the accounting department and they said there was nothing they could do. I asked to speak to the manager and they said he doesn't want to speak to me because his answer would be the same thing. I said that's ridiculous and transfer me to him. They then routed me to a voicemail box of a person that was no longer with the hotel. I have contacted my credit card company to dispute the charge. I still can not get anyone at the hotel to speak to me. Their customer service is awful and I would NOT recommend staying here.