I ll start with the good. Reception staff were fri...

I ll start with the good. Reception staff were friendly and the location is beautiful.
The Negatives: Our room had twin sinks, one of which had poor drain flow and could not be used. The microwave was on a high shelf and when I went to open it, it tipped toward me as it was missing a front leg. Definitely a safety hazard. For $358/night, I would expect the room to not only be clean but also properly maintained.
Customer Service: We were attending a wedding with an outdoor dinner on the patio. We were seated at the end of the long head table with our backs facing the open space. It was very chilly that evening without a heater near where we were sitting. I asked for a heater and was told I could have the staff member s jacket...not what I wanted. I was not the only person in our area who was cold. Never received a heater which made for an uncomfortable experience with cold food.
Checkout: I had to stop by the front desk to ask for our invoice - no electronic folio. Two days after checking out our credit card still did not show the correct postings. I completed their survey with our concerns and afterward our credit card was posted with the correct charges. I have never received any communication from the resort regarding my concerns. Not what I consider quality customer service. Waited four days for some type of an apology before
writing this review.

Addendum: Five days after we checked out I was contacted by the resort. They apologized and offered a compensation but more importantly, I was assured he understood how important customer service is in making all guests comfortable when attending a special event at their venue. I hope in the future management works with their staff to anticipate and respond to guests needs.