Avoid Avoid Avoid. Too many issues to list. Room...

Avoid Avoid Avoid. Too many issues to list. Room that we booked one month prior not available when we arrived. Tried to check in at 2130 hours and finally got our rooms at 0100hrs after a 26hr flight with 3 children. Manager who was trying to help us resolve our issue had limited care factor. Lifts did not work - 3 out of 4 out of action. Room keys locked us out multiples times. Breakfast a disaster - minimal food and extremely poor service. Not one thing I can praise this hotel for. We have traveled to every continent on earth and this is by far the worst experience we have had. Do not book here.

Edit update - I contacted the Assistant General Manager who was very helpful and apologetic of our situation. She was unable to change the challenges we experienced but I appreciated her response.