Very bad service, I never really come here again.

Very bad service, I never really come here again.

1st time I had a large pot of paint from Histor, no more because the jobs ended in terms of time frame. It turned out that I had 1 pot of black paint shortage but I had the same in white.
Could I change it? No, not without a voucher. He had clearly not been opened but it remained a resolute No. We went to the branch in Eindhoven on the Ruysdaelbaan and there it was no problem; I immediately got another pot of paint!

Second time I wanted to order a Christmas tree, which could only be delivered after Christmas, but I did not mind that because it was only for the next year. If I could return it if it was disappointing, I could not really see it because it was not in the store. No, that did not work ... once bought was purchased and because it was a Christmas product I was not allowed to return it after Christmas.

???

On to the Ruysdaelbaan again and again - and yes, could order and return was no problem. Also after Christmas!

I am really surprised about the differences of these stores, it is the same store name - a world of difference in terms of friendliness and service!