L

Lindsay Harris

3 years ago

Been an avid customer for years but will not be go...

Been an avid customer for years but will not be going back. Have been a visitor on the island for 22 years and every year we have come to the restaurant with a party of 10-15 knowing that we have to wait a few hours and they ve always made it happen. This year we came in and they were beyond rude, aggressive and unwilling to help especially for what is supposed to be a nice restaurant. We tried to be accommodating willing to split up our party, willing to wait as long as needed. They turned us away in the most unprofessional manner without any attempt to even look at their seating plan. After working at a restaurant for years I was well aware that this is not how seating works, especially when you have a party willing to make things work because they clearly want to eat there. Long story short I am a firm believer in customer service, especially at nice restaurants where you are about to spend $$$$ and this restaurant no longer has that and these actions speak for the restaurant as a whole.

Comments:

No comments