Been trying to get Total Access to come out and re...

Been trying to get Total Access to come out and repair our chair lift. both my parents use it in a DAILY basis. We relayed this to Total Access, they didn't seem to care and told us we still had to wait because they don't like servicing one place in an area. They said they would call back multiple times and never did, and I was on hold for 15 minutes before anyone picked up and they were rude when they did.