A lot of potential that is not used. Extremely low...

A lot of potential that is not used. Extremely low cost and unfriendly to customers (here I don't mean employees themselves, but policy of the company). So employees didn't even give an introduction at the beginning with explanations of where and what there is and how it works, if you then ask yourself, employees can hardly say anything. Not a word about breakfast, not a word about washer-dryer-iron-bicycle-bath towels-soap or anything else. I only saw how many public spaces there are here on Google Photos. I still got other useful tips either from reviews or from other residents, but not from employees or at least from a flyer. What did I mean by low cost and customer satisfaction: if you want to have your things checked in the day before, you have to pay. When you have finally checked in, you learn that there are boxes in the rooms, but no locks. You can't borrow a lock, you have to buy it. And so with every thing ... And it's not annoying that you pay extra for every little thing, but that you find out little by little and how crazy you have to go to reception regularly to clarify the problem ... The last one Point was WLAN, which cannot be used - there is the strange system where you enter all your data on one page and then get an email where the activation link should be. I've already tried it 3 times and still haven't received an email or in the spam folder. Don't feel like walking from the 5th floor to the 1st floor to find out what the problem is there.
Please to owners: please make everything easier, more customer-friendly, take a look at how other hostels in Berlin, Vienna, Stuttgart etc. are doing it. I've never seen anything like it. And the last: Wouldn't be bad if the next time there were new bed linen without hair, bed itself without chips, bags behind the mattress, overall less dust and (!) Toilet at least rinsed.
Greetings Mihail