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Review of LocalTel Communications

Let me begin with the things I really like about t...

Let me begin with the things I really like about this company. Their service is excellent, everyone who you deal with is pleasant and polite and generally tries to help you.

We live in Chelan and use their service called sky fi. It is truly horrific, The service goes in and out at all times of the day. Today it s 3 o clock and my computer is not working because we can t connect to the Internet. Because I work from home mostly, Internet is essential The service goes in and out at all times of the day.

We have called many times and, as I stated above, they re always super pleasant, but what is the use of a Wi-Fi service that doesn t work on a consistent basis? They seem incapable of fixing it and may not have the technical Expertise to actually address the problem.

I don t believe I have ever left a one star review for any business I have frequented. I m at my wits end though and I do believe that it s time that this problem is addressed on a public platform. Hopefully that will spur the senior leadership of this company to actually address this so it gets fixed permanently. As I stated above, I really do like this company, but it s inexcusable to have a technological service not work consistently.

What is also interesting, is that I have probably called seven times in the last two months and never have they offered any discounts, refunds, or anything of that nature. I own my own business and when we don t deliver a promise service, we always offer the customer reasonable compensation. Not with Localtel.