Party of 15, night ended arguing with the GM and l...

Party of 15, night ended arguing with the GM and leaving angry after being in the restaurant for a total of 3 hours.

Told we would have a 5-10 minute wait for a table to be set, ended up waiting over 30 minutes without a single proactive update from the hostess.

Seated for 10-15 minutes before meeting out waitress, was at the table for roughly 30 minutes before getting our drink order (1/2 of which were for kids), over 30 minutes for bread and only got water after asking for it (it was served with the salads, roughly 1 hour after we sat down for dinner).

Did not get served dinner for 1 1/2 hours. The table next to us with a similar size party had water, bread, orders taken and appetizers served long before us even though they were seating 10-15 minutes after us.

Rather than taking responsibility for what was obviously a bad situation and a waitress that was overloaded with tables, management sent the waitress back to the table to apologize for her bad service and offered to take the few kids meals off the check (that was close to $350). The manager wasn't professional enough to visit the table to discuss our complaints even though I sought him out and complained directly before our food was finally served.

GM came to the table only AFTER I told the waitress it was not her we were complaining about and that the management should deal with the situation. He proceeded to argue with (6) grown adults about our recollection of the evening and stated that they had done nothing wrong. Ended the "conversation" with some unprofessional, ludicrous statement about "some people taking longer than others to eat".

Food wasn't bad but will never visit a restaurant this poorly run again. The GM was proud to say he had been "doing this for 21 years" when multiple people told him his people / customer service skills were poor. Maybe HH should think about getting a new GM or sending this one back to customer service 101 / lose the ego school.