KATYA OLGA

Review of Kâmil Koç

16 KF 458 plate 18.30 at the car departed from Ada...

16 KF 458 plate 18.30 at the car departed from Adana after a short time the vehicle gave a breakdown.

1. Why is the technical check of the vehicle not made before the expedition? Why is the vehicle expected to fail?

The car stopped. The staff came out. There was no announcement. We didn't understand what had happened for a long time. When I asked for an explanation as a passenger, the driver just said that he had a breakdown. He said he didn't know when to start repairing, how long it would take to fix it. He certainly did not accept responsibility.

About 1 hour later the mechanic came. He left later. During this time the staff still did not make any statement to the passengers. When I asked the other passengers what happened, I found out that the mechanic didn't have the necessary parts. When I asked the mechanic where to find the part, how far from the remote, he could find the part, I just got the "I don't know" answer from the authorities. In the meantime, 20:30 came. When I asked if he would make a statement, I said, "There is nothing we can do for you.

The customer service number is stolen, but no one is looking at the phones. I called four times, I waited. There was a financial loss.



I waited to be allocated another bus as a customer. Driver said we didn't have a car.

For 2 and a half hours we found no responsibility for the irresponsibility we had.



Another passenger voiced dissatisfaction after taking up the vehicle and said he was expecting apology. The deputy and the drivers said that the responsibility was not theirs. The bus driver stopped for a moment to respond to the passenger and raised his voice instead of apologizing to the passenger.

In addition, we learned that this vehicle came from Osmaniye to Adana (1 hour road) in 2 hours before the expedition.

In addition, after the car came off in the direction of Mersin (off course) and took off gas. Even if people like Sirf gasoline can be dealt with in advance, the way of people is extended. Indifference and irregularity has been the policy of this company. I would ask you to do the necessary. Video in my hand. Evidence is present and I'll make my complaints.

But I'm never going to go shopping again.

I will disgrace you in social media.