Casey Coleman

Review of Fecon Inc.

My husband and I bought a Fecon Stump Hog 260 two ...

My husband and I bought a Fecon Stump Hog 260 two years ago. Earlier this year the hydraulic motor proved to be defective and should have been recalled. Fecon denied any issue or responsibility and refused to provide customer assistance. We tried for months to get help, and their response was to block us on Facebook so we could not message them.

It turns out the Stump Hog was not manufactured by Fecon but was a third-party product from abroad with a white-label motor. Fecon would not stand behind the product at all.

We finally got a new motor when we figured out who made it and went straight to them. However, we were out of business for about three months.

Needless to say, we are quite disappointed in Fecon's customer service, supply chain, and leadership culture. We will not be doing any more business with Fecon and have advised our John Deere distributor about the problems so they can address it corporately.