It's one of those companies that is too big to adm...

It's one of those companies that is too big to admit it has flaws in their communications and process for the sellers. It protects the fraudulent buyers. I wasn't told anywhere that I would close my case when I issued a refund. I send the buyer emails but never got my product back. eBay is more interested in protecting themselves than helping the seller. I don't get it, it is the seller, and not the buyer, who pays eBay for their services and they are helping the seller at all!!