Antoinette Matthews

Review of Touro Infirmary

I am a New Orleans native, however I now live in a...

I am a New Orleans native, however I now live in another state. I ve called Touro twice (this morning) because my grandmother has recently been admitted. The first call, someone hung up on me. The second call, (after before be transferred to the nurse s area), the person who answered the phone was abrupt and RUDE. She asked me to give the nurses a minute. I understood that to mean she was asking me to hold on for a minute. And guess what? Another hang up! My experience in contacting Touro today has been frustrating and challenging. I expected my call to be well-received and handled professionally. That did not happen. I am greatly disappointed in the employees lack of manners and simple courtesy. Unfortunately, I ll have to call Touro again to try to reach my grandmother. I hope to have a better experience. (I m hopeful this review will lead to a much needed conversation or mandatory training on customer service.)