B

Brian Blackhall

4 years ago

Customer service was very good, they do what they ...

Customer service was very good, they do what they can with what they have!
After checking in and given a room on the 1st floor it seemed pleasant at first until I sat on the bed and nearly fell through, when I lifted the bed on the metal frame slatt bed I noticed it was missing 2 slats which caused a massive gap.
After ringing reception and asking for a different room they advised that they would come and inspect what I had found with the bed!

Room seemed OK, clean tidy, small, much improved bed compared to the 1st room!
Before heading out for dinner I advised that the air con unit sounded like it was going to explode and was reading a fault code on the display, I was told that it would be reset and be okay by the time I retire to bed!
This was not the case, no heating or air con all night, room was so cold!

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