We booked a 2 bedroom lake view suite for a price ...

We booked a 2 bedroom lake view suite for a price of $1050 per night!! (Ouch) You d Naturally expect to enter a clean room with great service And amenities! We got The opposite, not only were we gouged we Walked into a rushed and dirty suite! Did I mention NO room service available. Few of the cleaning staff were not following the COVID-19 rules of wearing a mask while inside including the supervisors wearing the Blue shirts!!! This made us very nervous.

The beach was a so busy it was impossible to keep distance from others we left the resort to explore the outside hikes instead. Now that we are back there are reports of 11 positive COVID-19 test from the week we were visiting the resort. This makes me extremely angry and dissatisfied.

The management needs to Retrain the staff about health and safety, retrain the staff about cleaning and detailing, offer more sanitization choices for guests during their stay, book less rooms to allow social distancing for guests. This is not the time to be gouging Canadians.