Nathan Vaughn

Review of J. Willard Marriott Library

I normally have really positive experiences in the...

I normally have really positive experiences in the Marriott, but one of the Knowledge Commons Supervisors, Daniel, refused to help me with "lost item" fees that weren't advertised or warned about involving an overdue laptop. I had paid the late fees I'd accrued, but I had never heard of this fee poised against a student. He was very abrasive as I tried to state my case against the hidden fee, walked away, and then I listened to him refuse to help an older gentleman because he was "too busy" (doing what? Who knows. Certainly not his job) I really don't like leaving bad reviews, but this guy was a horrible customer servant, and doesn't deserve to work with the other lovely people at the library