Rob R

Review of UHS Wilson Medical Center

My beloved and a friend were ambulanced here this ...

My beloved and a friend were ambulanced here this past April 2015 after a rollover auto accident on 81S. Thankfully I was comparitively OK, soy assessment here is from coherent observation.

The good:
1. They were open
2. They got beds immediately in the ER
3. One compassionate nurse found us food after being there for many many long hours

The rest (the bad)
1. Interns/students were charged with taking initial x-rays of her hurting arm. They compared notes on best angles and ways to take the x-ray. Meanwhile they were unnecessarily harsh with their handling of what we learned to be a commuted break in her upper Humerus. OUCH.

2. Especially true with the staff as the evening progressed, they seemed more interested in eating and socializing in the centralized nursing/staff area, than tending to their patients. After all x-rays and MRI were done, which took many, many painful hours while her neck was held immobile and a constraining rod up against her chipped chin, she was to have her bloody head examined. It sat untouched from 7pm until at least midnight when her ear was finally sewn back on, and it took several pleas to the staff to tend to her head which needed to be cleaned, removed from the puddle of blood it sat in. They did a mediocre/horrible job cleaning her wound which had been laying in dirt outside, stapled it closed with 11 staples, and we are now dealing with her ear which was sewn on... less-than-clean.

Even when they were "done" and our taxi awaited us at 4 AM (over 9 hours since arrival), it took multiple requests and 20 minutes to have one of the *many* chatting nurses/staff bring a wheelchair from the closet.

My friend, who had a bandaid on her stitched arm and had just been discharged, realized the bandaid soaked through with blood. When she asked the nurse for replacement bandaids, they replied "sorry. You are already discharged so we can't help you." FOR REAL?! After more complaining a nurse came over and wrapped her arm in a huge amount of gauze. Yay for help at least?

And after leaving town, we got phone calls from a nearby orthopedist asking why we missed our appointment.. huh? They aparently made a SURGERY appointment for us without consulting, with a local affiliated OS.

We were totally unhappy with the discompasionate, laid back, service at this facility. Two nurses were, in fact, absolutely LOVELY, but overall I just cannot say good things.