Usually shop at espresso house various cafes and i...

Usually shop at espresso house various cafes and is a satisfied customer but this visit was miserable! Ordered coffee and dessert to bring and the staff dropped the bag on the floor with cream and cake (closed in a separate package) and threw the other dessert into the paper bag. Everything was hole punching when you opened it on the train. The response was very impersonal and you did not know what was served. Was stressed and confused instead of getting a relaxed feeling.
Choosing a different place in the future when I come to the central station next time which is very boring when you are a previously satisfied customer.