We purchased top level tickets through COTA Exper...

We purchased top level tickets through COTA Experiences owned by QuintEvents at the turn of our choice at the Austin Formula1 Grand Prix for $740 a piece. When we received our tickets we received lower level seating (priced at $530). Although disappointed by our less than ideal seats we knew there would be no way to change it given the GP was sold out. Instead we contacted F1 experiences for a refund of the difference between the ticket prices. After 4 phone calls (and being told specific times we would receive calls back without getting called) and 3 emails, we finally spoke with a representative. We were told that this company buys tickets in bulk and you just get what you get. When we asked why we then paid for top level the explanation was well you didn t want any of the other F1 Experience packages . Huh? Doing less through the company shouldn t result in an up charge and we should either get the tickets we paid for or be refunded for the difference. We are going to dispute the charges through our credit card company as this is essentially fraud.